At Mystic Mobiles LTD, we are committed to providing a smooth and reliable shopping experience. This policy outlines our delivery process and how returns are handled.

Delivery Information
 We aim to dispatch all orders as quickly as possible. Orders placed before 2 PM (Monday to Friday) are usually processed the same day. Orders placed on weekends or public holidays will be processed the next working day.

Delivery Options and Timeframes
 We offer several delivery options at checkout. Estimated delivery times are as follows:

  • Standard Delivery: 2–4 working days
  • Express Delivery: 1–2 working days
  • Free Delivery: Available on qualifying orders over a certain amount (subject to change)

All delivery timeframes are estimates and may vary due to external factors beyond our control.

Tracking Your Order
 Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your delivery status online.

Delivery Address
 Please ensure your delivery address is accurate at the time of ordering. We are not responsible for delays or lost parcels caused by incorrect or incomplete address details.

Returns Policy
 If you change your mind about a purchase, you have 14 days from the date of delivery to return the item for a refund or exchange, provided it meets the return conditions below.

Return Conditions

  • Items must be unused, in original packaging, and in resalable condition
  • All accessories, manuals, and free gifts (if applicable) must be included
  • Products such as software, digital downloads, or opened items (e.g., headphones, smartphones) may not be eligible for return due to hygiene and data protection reasons, unless faulty

How to Return an Item
 To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with return instructions.

Return Shipping
 Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service, as we are not liable for items lost in transit.

Refunds
 Once we receive and inspect the returned item, we will process your refund within 5–7 working days. Refunds will be issued to the original payment method.

Faulty or Damaged Items
 If your item arrives damaged or develops a fault within the warranty period, please contact us immediately at [email protected]. We will arrange a replacement, repair, or refund depending on the situation.

Contact Us
 For any questions regarding delivery or returns, feel free to email us at [email protected]. We’re here to help.