Awaiting Order Arrival
1. How long will my order take to arrive?
Standard delivery takes 2–4 working days, while express options are 1–2 working days.
2. How can I track my order?
You’ll receive a tracking link via email once your order is dispatched.
3. My tracking hasn’t updated — what should I do?
Please allow up to 24 hours for tracking updates. If there’s still no update, contact us at [email protected].
4. Can I change the delivery address after placing my order?
Unfortunately, once the order is processed, we can’t change the delivery address. Contact us ASAP for assistance.
Ordering & Payment
1. What payment methods do you accept?
We accept major debit/credit cards, PayPal, and other secure payment options shown at checkout.
2. Can I cancel my order after payment?
If your order hasn't been dispatched, we’ll try our best to cancel it. Please email us immediately.
3. Do you offer discount codes or promotions?
Yes, keep an eye on our homepage or sign up for our newsletter to receive the latest offers.
4. Is it safe to order online?
Yes, our website uses secure payment systems and encryption to protect your data.
After sales
1. My item arrived damaged — what should I do?
Please email us at [email protected] with your order number and photos of the damage within 48 hours of delivery.
2. My product is faulty — how can I get help?
Contact us with details of the issue. We’ll guide you through our warranty or replacement process.
3. Can I get a replacement instead of a refund?
Yes, if the item is faulty or incorrect, we’re happy to offer a replacement if preferred.
4. Do your products come with a warranty?
Yes, most items are covered by a standard manufacturer’s warranty. Details are listed on product pages.
Refund
1. How do I request a refund?
Email us at [email protected] with your order number and reason. We'll provide return instructions.
2. How long does it take to receive my refund?
Once we receive and inspect the returned item, refunds are processed within 5–7 working days.
3. Will I get a full refund?
Yes, if the item is returned in original condition within 14 days. Deductions may apply for used/damaged items.
4. Do I have to pay for return shipping?
If the item is not faulty or incorrect, return shipping is your responsibility.